At Scented Souk, we want you to love your fragrance each time. However, sometimes things don't go as planned. We are here to make things right with a simple hassle-free return process.

Damaged or Broken Products

If your order comes out damaged or broken, sorry! You can request to return within 5 days of receiving your order. Make sure the product is in its original packaging and unused.

How to Request a Return

Contact Us: Send us an email at scentedsouk@gmail.com within 5 days from delivery of the product.

Provide Details: Give us your order number, images of the product with the problem, and a description of what's wrong with it.

Return Approval: We will assist you in the return process once approved.

Refund or Replacement

You may have a refund or replacement of the damaged product. Refunds are processed to the original payment method and may take 5-7 business days to reflect in your account.

We are committed to ensure that you are satisfied. Feel free to contact us with any questions or concerns. Your story deserves the perfect scent, and we are here to make that happen!