At Scented Souk, your satisfaction is our top priority. If something isn’t quite right, we’re here to make it better with a simple and hassle-free return and exchange process.

Eligibility for Returns & Exchanges

We accept returns and exchanges for:

• Products that arrive broken or damaged.

• Incorrect items received due to a mistake on our part.

Timeframe: You can request a return or exchange within 5 days of receiving your order.

How It Works

1. Inspect Upon Arrival: For same-day delivery orders in Karachi, we encourage you to check the product when it’s delivered.

2. Contact Us: Notify us about any issues via email at support@scentedsouk.com or call 0300-1375577 .

3. Provide Proof: Share your order number and photos of the product with the issue.

4. Approval: Once approved, we’ll guide you on returning the item.

Refund or Exchange Options

You can choose:

• Exchange: Receive a replacement for the same product.

• Refund: Get your money back via the original payment method within 5-7 business days.

Important Notes

• Items must be unused and in their original packaging for returns or exchanges.

• The return shipping cost will be covered by us if the error is on our end.

We’re here to ensure you enjoy every moment with Scented Souk. If you have any questions, don’t hesitate to reach out. Your satisfaction is our promise!